Observations - Things That Make Me Think...

Here are some every day observations I have about customer service, work ethic, culture and other things that make me think.

What Black History Means To Me

What Black History Means To Me I have two degrees, but the best education I ever received was as a young General Manager at the corner of E. 119th and Superior in Cleveland. Click on the link to read my story.








Are You Ready To Rock?

M&M Test Is there an M&M test that you can apply to your own line of work so you always know when you are "ready to rock?"


Write Listen on the top of your note pad before every meeting. I love this idea that Mark Cuban said his mentor suggested to him years ago.

3x5 card I heard this on the 15 Minutes of Mental Toughness Podcast the other day and love the idea.

Here are some every day observations I have about service, work ethic, culture and other things that make me think. Everyday Observations